Why Should Kroger Take the Feedback Survey Seriously ? An increased customer satisfaction levels results in boosted customers retention and more purchases continue to happen and their loyalty over time. Customers are happy in indulging in the kroger's surveyas they get 50 bonus points as reward. Well rewards create a positive impact on the brand and increase loyalty towards the brand. In one of the studies, conducted at a United states retail chain, customers who were asked for a compliment at the beginning of a satisfaction survey completed 9% more transactions and spent 8% more with the company.
Why Should Kroger Take the Feedback Survey Seriously ? An increased customer satisfaction levels results in boosted customers retention and more purchases continue to happen and their loyalty over time. Customers are happy in indulging in the kroger's survey as they get 50 bonus points as reward. Well rewards create a positive impact on the brand and increase loyalty towards the brand. In one of the studies, conducted at a United states retail chain, customers who were asked for a compliment at the beginning of a satisfaction survey completed 9% more transactions and spent 8% more with the company.